FAQ

Creating your Rolla Casino account is a straightforward process that takes just a few minutes. Simply visit our homepage and click the "Sign Up" button. You'll need to provide basic information including your full name, email address, date of birth, and phone number. Make sure to use accurate information, as this will be important for account verification and potential prize redemptions later.During registration, you'll also need to confirm you're at least 18 years old and located in an eligible state. Rolla Casino is available in 43 US states and Canada (excluding Quebec). We're not available in Connecticut, Idaho, Michigan, Montana, Nevada, New York, or Washington due to local regulations.Once you complete the registration form and verify your email address, you'll immediately receive your welcome package. This includes 250,000 Gold Coins and 1 Sweeps Coin on your first day, with additional daily login bonuses available for the next 29 days. Remember to log in daily to claim your full 30-day welcome package totaling 7.5 million Gold Coins and 30 Sweeps Coins.Your account will be active immediately, allowing you to start playing our extensive game library right away. No initial purchase is required to begin enjoying our social casino experience.

Rolla Casino operates with two distinct virtual currencies that serve different purposes in your gaming experience. Gold Coins (GC) are our primary social casino currency used for entertainment play. You can use Gold Coins to enjoy all our games, but they cannot be redeemed for real-world prizes. Think of Gold Coins as your fun money for exploring our game library and enjoying the casino experience without any financial risk.Sweeps Coins (SC) are our premium currency that can be redeemed for real cash prizes or gift cards. When you win with Sweeps Coins, those winnings can be converted to actual rewards. Sweeps Coins have a 1x playthrough requirement, meaning you need to play through your SC balance once before redemption is possible. This system operates under sweepstakes law, which is why no purchase is necessary to obtain Sweeps Coins.You can earn both currencies through various methods including daily login bonuses, promotional offers, and optional purchases. The dual-currency system allows you to enjoy casino-style gaming while providing opportunities to win real prizes through Sweeps Coins. This model ensures compliance with US gaming laws while delivering an authentic casino experience.Both currencies are clearly displayed in your account balance, and you can easily switch between them when selecting games. This transparency helps you always know which currency you're playing with and what potential rewards are available.

Your Rolla Casino welcome bonus begins automatically upon account registration and email verification. The 30-Day Welcome Pack delivers 250,000 Gold Coins and 1 Sweeps Coin on your first login, with identical amounts available each subsequent day for 30 total days. No bonus codes are required – simply log into your account daily to claim each day's allocation.The welcome bonus is designed to give you sustained value over your first month as a Rolla Casino member. By logging in consistently, you'll accumulate the full package of 7.5 million Gold Coins and 30 Sweeps Coins. This extended bonus structure helps you explore our game library thoroughly while building your Sweeps Coin balance for potential redemptions.If you miss a day, that day's bonus allocation is forfeited and cannot be recovered. However, you can continue claiming subsequent days' bonuses through the remainder of your 30-day period. We recommend setting a daily reminder to maximize your welcome package value.New players also have access to special first-purchase bonuses during their first hour after registration. These limited-time offers provide additional Gold Coins and Sweeps Coins at exceptional value rates, but they're optional and not required to enjoy the platform.

Rolla Casino accepts major credit cards including Visa and MasterCard for purchasing Gold Coin packages. All transactions are processed in US dollars, making it convenient for American players to add funds to their accounts. Our payment processing is secure and encrypted, ensuring your financial information remains protected during every transaction.When you choose to make a purchase, you'll see various Gold Coin packages available at different price points. These packages often include bonus Sweeps Coins as added value. For example, our popular first-purchase bonus offers 1.5 million Gold Coins plus 30 Sweeps Coins for just $9.99, representing exceptional value for new players.Payment processing is typically instant, meaning your Gold Coins and any bonus Sweeps Coins are credited to your account immediately after successful payment. This allows you to start playing with your new currency balance right away without waiting periods or delays.We do not accept cryptocurrency, digital wallets, or bank transfers for purchases. However, when redeeming Sweeps Coin winnings, you can receive payments via bank transfer or Skrill, providing flexible options for claiming your real-money prizes.

Wagering requirements at Rolla Casino are refreshingly simple compared to traditional online casinos. Sweeps Coins carry a 1x playthrough requirement, meaning you need to play through your Sweeps Coin balance once before those coins become eligible for redemption. This is significantly lower than industry standards and ensures you can access your winnings quickly.For example, if you have 10 Sweeps Coins, you need to wager a total of 10 Sweeps Coins across any games before you can redeem those coins for prizes. Once you meet this requirement, any remaining Sweeps Coins and winnings become immediately available for redemption. The 1x playthrough applies to both bonus Sweeps Coins and any Sweeps Coins from purchases.Gold Coins have no wagering requirements since they're used purely for entertainment and cannot be redeemed for real prizes. You can play with Gold Coins freely without any restrictions or playthrough obligations.The system tracks your progress automatically, and you can view your playthrough status in your account dashboard. This transparency ensures you always know how close you are to meeting redemption requirements. Most players find the 1x requirement very achievable through normal gameplay, making prize redemption accessible and straightforward.

Yes, Rolla Casino is fully optimized for mobile play across all devices including smartphones and tablets. Our platform works seamlessly through mobile browsers on both iOS and Android devices, requiring no app downloads or installations. Simply visit our website through your mobile browser and log into your account to access the complete Rolla Casino experience.The mobile interface maintains all desktop functionality while being specifically designed for touch navigation. Game graphics, animations, and sound quality remain high across all devices, ensuring you don't sacrifice gaming quality for convenience. Your account balance, bonuses, and game progress sync automatically between desktop and mobile sessions.All games in our library are mobile-compatible, from slots and table games to live dealer experiences. The responsive design adjusts to your screen size automatically, providing optimal viewing and gameplay regardless of your device. Touch controls are intuitive and responsive, making mobile gaming feel natural and engaging.Mobile players have access to the same promotional offers, customer support, and account management features as desktop users. You can claim daily bonuses, make purchases, and redeem Sweeps Coin winnings directly from your mobile device, making Rolla Casino truly accessible anywhere you have internet.

Rolla Casino features an extensive game library powered by leading software providers including Pragmatic Play, Betsoft, BGaming, Hacksaw Gaming, 3 Oaks, Octoplay, and RubyPlay. Our collection includes hundreds of slot games ranging from classic three-reel machines to modern video slots with advanced bonus features, progressive jackpots, and immersive themes.Table game enthusiasts can enjoy multiple variations of blackjack, roulette, baccarat, and poker. These games feature realistic graphics and smooth gameplay that recreate the authentic casino atmosphere. We also offer specialty games and unique titles that provide variety beyond traditional casino offerings.Our slot selection covers every theme imaginable, from adventure and mythology to sports and entertainment franchises. Popular titles include high-volatility games for big win potential and frequent-payout slots for extended gameplay sessions. New games are added regularly to keep our library fresh and exciting.All games are available in both Gold Coin and Sweeps Coin modes, allowing you to choose your preferred playing style. Whether you're playing for entertainment with Gold Coins or competing for real prizes with Sweeps Coins, every game delivers the same high-quality experience with fair and random outcomes.

Rolla Casino operates as a sweepstakes-style social casino, functioning under different regulations than traditional real-money gambling sites. Our sweepstakes model is legal in 43 US states and Canada (excluding Quebec), providing a regulated framework that ensures fair play and consumer protection.We maintain strict compliance with sweepstakes laws, including the "no purchase necessary" requirement, allowing players to participate without spending money. This legal structure enables us to offer Sweeps Coins redeemable for real prizes, remaining accessible where traditional online gambling isn't available.Our platform uses certified Random Number Generator (RNG) technology to ensure all game outcomes are fair and unpredictable. Regular testing and auditing verify games meet industry standards for randomness and fairness. Player funds and personal information are protected through advanced encryption and security protocols.We're committed to responsible gaming practices, providing tools to help players maintain healthy habits. This includes deposit limits, time management features, and resources for gambling-related concerns. Our customer support team is trained to address responsible gaming issues appropriately.

Account verification at Rolla Casino is required before you can redeem Sweeps Coin winnings for real prizes. The Know Your Customer (KYC) process typically involves submitting a government-issued photo ID, proof of address, and sometimes additional documentation depending on your redemption amount and location.You can initiate verification through your account dashboard when ready to make your first redemption. We accept driver's licenses, passports, state IDs, and other official identification documents. Proof of address can be a utility bill, bank statement, or similar document dated within the last 90 days showing your name and current address.The verification process usually takes 24-48 hours during business days; complex cases may require additional time. Our team reviews all documents manually to ensure security and compliance. You'll receive email updates, and our support team is available to assist with any questions or issues.Once verified, your account remains approved for future redemptions without repeating the full process. However, we may request updated documentation periodically or for unusually large redemptions as part of security protocols. Early verification is recommended so you're ready when you want to claim prizes.

Redeeming Sweeps Coins for real prizes is straightforward once you've met the 1x playthrough requirement and completed account verification. You can choose between cash prizes (via bank transfer or Skrill) or gift cards from popular retailers. Cash redemptions require a minimum of 100 Sweeps Coins, while gift card redemptions start at 50 Sweeps Coins.To begin redemption, navigate to the cashier section of your account and select your preferred method. For cash prizes, provide banking information or Skrill account details. Gift card redemptions are processed directly through our system and delivered electronically to your registered email address.Processing times vary by method. Gift cards typically arrive within 24-48 hours, while cash prizes may take 3-7 business days depending on your bank and location. All redemptions are subject to identity verification and compliance with our terms and conditions.There's no maximum limit on redemptions, but larger amounts may require additional verification or processing time. We recommend keeping detailed records of your gameplay and winnings. Our customer support team can assist with any questions about the redemption process or help track pending requests.

If you encounter technical issues while playing at Rolla Casino, start by checking your internet connection and refreshing your browser. Many temporary issues resolve themselves with a simple page refresh or by clearing your browser cache and cookies. Ensure you're using an updated browser version for optimal compatibility.For persistent problems, our customer support team is available via live chat directly on our website. This is often the fastest way to get immediate assistance with technical issues, account questions, or gameplay problems. Our chat agents can troubleshoot issues in real-time and provide step-by-step solutions.You can also contact us via email at support@rolla.com for non-urgent technical issues or detailed questions. When contacting support, include relevant details such as your username, the specific game or feature experiencing issues, your device type, and any error messages.Common technical issues often relate to browser compatibility, internet connectivity, or device-specific problems. Our support team maintains a database of solutions for frequent issues and can quickly identify and resolve most technical problems. We're committed to ensuring every player has a smooth, uninterrupted gaming experience.

Rolla Casino takes responsible gaming seriously, providing multiple tools to help players maintain healthy gaming habits. You can set daily, weekly, or monthly limits on Gold Coin purchases through your account settings. These limits help you stay within your intended spending boundaries and can be adjusted as needed, though increases may require a cooling-off period.We offer session time reminders that alert you when playing for extended periods. You can customize these notifications to match your preferred gaming schedule. Additionally, you can set reality checks displaying your total session time and spending at regular intervals during gameplay.If you need a break from gaming, we provide self-exclusion options ranging from 24 hours to permanent account closure. During self-exclusion, you cannot access your account or receive promotional communications. Our support team can help you implement these tools and provide information about external resources for gambling addiction support.We also provide educational resources about responsible gaming practices and warning signs of problem gambling. Our customer support team receives training on identifying players who may need assistance, providing appropriate resources and referrals when necessary. Remember that gaming should always remain fun and within your financial means.

Rolla Casino offers multiple ways to reach our customer support team for assistance. Our live chat feature is available directly on our website, providing the fastest response times for immediate issues. Chat agents are knowledgeable about all aspects of our platform and can help with account questions, technical issues, bonus inquiries, and redemption processes.For detailed or non-urgent matters, you can email us at support@rolla.com. Email support is ideal for complex issues requiring documentation or a written record. We typically respond to emails within 24 hours during business days, though many inquiries receive faster responses.Our support team is trained to handle the full range of player needs, from basic account setup to complex technical troubleshooting. They assist with bonus claims, redemption processes, account verification, and responsible gaming tools. Support agents also stay updated on current promotions, helping you maximize your benefits as a Rolla Casino player.When contacting support, having your account information ready speeds up the process. This includes your registered email address, username, and any relevant details about your specific question or issue. Our team prioritizes player satisfaction and works diligently to resolve all inquiries promptly and thoroughly.